Home
: Training and Support
During a demo or online support call you may be asked to join a GoToMeeting or GoToAssist session. Citrix has assured us that the technical security controls employed in the GoToAssist service and associated host and client software meet or exceed HIPAA technical standards. Furthermore, the administrative configuration and control features provided with GoToAssist support healthcare-organization compliance with the Administrative and Physical Safeguards sections of the final HIPAA Security Rules.
|
Training and Support
TRAINING
Boston WorkStation is specifically designed for easy installation and fast implementation, but to get the most from this feature-rich product, we recommend all our customers take advantage of our personalized training program.
With training from Boston Software Systems, you get hands-on experience building scripts for your own environment. We tailor the program to your needs and experience level.
Training is conducted remotely via HIPAA-compliant GoToMeeting so you do not have to leave your work environment. Sessions are kept at half-day increments, and class size is limited to four users in order to maximize your hands-on exposure to Boston WorkStation and personal attention to your experience level. Between sessions you will have a chance to practice what is covered so that any issues can be addressed in the next session.
From turnkey project implementation to training designed to foster customer independence, our talented professional services team provides exactly the level of support required by your organization including:
Remote access training
Interface design
Complete implementation
SUPPORT
Boston Software Systems provides an ongoing Support Program designed to help our customers get the most from Boston WorkStation. Our Customer Center offers special Technical Notes, Script Shells, access to our Script Library, and much more. Customers enjoy membership in "TALK", our Virtual User Group where users share their experiences and projects with each other, and use the “TALK” archive to research other user’s script solutions. Our support customers also obtain product upgrades at no additional charge.
The Boston WorkStation support service team is dedicated to providing timely response and resolution to your questions. Most questions may be quickly answered with a phone call, but we are happy to share your desktop via WebEx to see just what your unique application requires.
Support is available from 8:30 AM until 9 PM Eastern Time, but don’t hesitate to call or e-mail your support questions at any time. Call 866.653.5105 or email to support@bossoft.com
|
