Boston Software Systems is the leader in workflow automation and scripting tools used in the healthcare industry. We are a fast growing, market-leading company that understands the value of teamwork, rewards innovation, hard work and commitment, and fosters individual development and accomplishment.
As a member of the Customer Care team, you will work closely with Boston Software Systems' customers to ensure their success in using our products to develop scripts that automate workflow in their facilities. You will play a critical role in providing the outstanding customer service our company is known for.
Additionally, this position offers a unique opportunity for involvement in the complete life cycle of our product offering. As required, you will be asked to provide customer support and contribute to product development projects.
Boston Software Systems’ technical training involves remote training to a variety of customer capabilities from high-end technical to non-technical users. You should already be familiar with scripting tools and be a competent scripter yourself as you will be teaching students the features and operation of our products as well as best practices for its use. You will need excellent communication skills and patience,
In a support capacity, you will need the ability to follow a logical troubleshooting sequence, to be responsive, and most importantly, be able to turn a reactive situation into a positive, proactive end user experience.
Essential Responsibilities and Duties:
1. Responsible for conducting remote training classes that will cover product use, features, functionality and operation of our scripting products in a Microsoft Windows Environment.
2. Responds to product application support questions from customers. Analyzes problems and recommends corrective action.
3. Ability to manage projects
4. Documents all client activities, including but not limited to training recap summary and issue logs.
5. Works well both independently and in a team collaborative environment
6. Other duties as assigned/needed.
Minimum Experience Requirements:
• Healthcare information services experience required – either directly within a healthcare IT environment or experience working for a vendor who develops healthcare software
• Requires 2 - 5 years’ experience in technical training; product support, and/or consulting in a healthcare environment and/or working with healthcare software products
• Previous experience with Boston Software Systems’ products, including but not limited to the ability to utilize screen based interface scripting
• Advanced knowledge of Microsoft Visual Basic, VB.net, Windows 2000XP, and basic network concepts is required
• Advanced communications skills, strong customer service and excellent organizational skills.
• Advanced presentation skills experience in both remote and onsite environments
Specialized Knowledge & Skills:
• Strong communication skills, which include the ability to interpret and communicate complex technical information to others both technical and non-technical.
• Strong customer service skills (friendly/outgoing while maintaining a professional demeanor)
• Strong organizational skills with ability to manage multiple tasks in a fast paced environment.
• Strong analytical skills and proven ability to effectively troubleshoot a situation.
• Superior written skills.
• Ability to learn new concepts and adapt to current environment – think out of the box.
• Must be independent, self-motivated, team player with people oriented personality.
• “Can-do” attitude
